REFUNDS

 

Each product is carefully reviewed and packaged before shipment to ensure quality and customer satisfaction. All the orders are photographed and they receive a code assuring that they are shipped in suitable conditions to their destination. If you consider that your product does not meet your expectations, please contact us by sending an email to info@sondcuba.com.

We offer refunds up to 14 days after the receipt of your order. If you are not satisfied with our products simply send us an email or fill out the form included in this page and we will make a refund within a period of 14 calendar days if the payment was made payment by credit / debit card  and 24-48 business hours if was made through Paypal.

Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or you are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member and we will solve it as soon as possible.

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